CONTACT THE SERVICE
Application form for warranty repair
Ladies and Gentlemen,
Please read the instructions for reporting the equipment and taking it to the service point for repair or periodic inspection.
1. We would like to kindly inform you that each sewing machine, overlock, and in particular an embroidery machine, delivered by you directly to the service point or handed over to the point of sale or handed over to the courier to the Central Service in Krakow (in the "door-to-door" system) in order to perform the warranty repair service , post-warranty or periodic inspection must have full, original manufacturer's packaging (cardboard box, and most of all internal polystyrene and cardboard linings).
2. The equipment provided should have only the foot controller without additional accessories (spools, feet, p ę sets, thread cutters and other specialist accessories, etc.) because the service is not responsible for the loss of additional equipment or its damage.
3. The outer packaging should be labeled in a manner appropriate for goods requiring special care during transport, i.e. with the signs "DO NOT THROW - FRAGILE" (sticker this content should be downloaded from the courier collecting the equipment). In the case of sending the equipment without the above-mentioned marking, the service (recipient) is not responsible for its damage.
The service is not responsible for the loss of the shipment or its damage in in line with the provisions of the Civil Code and the Transport Act.
4. In the event of failure to use the full original manufacturer's packaging, in particular internal polystyrene linings, the recipient of the shipment or the service is not responsible for damaged equipment during transport.
The original warranty card (filled in legibly, signed by the customer, with the number and type of the machine, date of purchase, stamped by the point of sale of the product) along with a copy of the proof of purchase.
In the absence of the above-mentioned documents, the machine will not be accepted at the service point or all services will be ą made for a fee after obtaining the sender's consent, and in the event of failure to agree to a paid repair, the machine will be sent to the sender's address.
internal, damaged outer packaging) is obliged to inform the owner of the equipment within 48 hours about the technical condition of the equipment, its appearance and whether or not the equipment has been repaired or not.
Please, fill in the form legibly and sending it on-line or by post (in this case, a legible signature on the form should be placed under the text of the application).
Click the link to complete the application form for equipment for warranty repair