Sewing machines shop - embroidery machines

5. Order confirmation

5 . 1. Each order placed in the Online Store must be confirmed by the Buyer-Purchaser.
5.2. Confirmation of the order is made by the store employee within 24 working hours of placing the order by phone or e-mail.
5.3. If it is not possible to confirm the order due to the fault of the Buyer (e.g. incorrect telephone number) within 5 working days, the order will be canceled and the information removed from the database.
5.4. Placing an order by the Purchaser is tantamount to authorization to issue an invoice without the need to obtain his signature.
5.5. Upon confirmation of the order acceptance, a sales contract is concluded between the "" Online Store and the Buyer.

6. Payment methods

6.1. Payment for the goods is made:

  • cash on delivery (to the courier upon delivery),

  • by bank transfer to the Seller's account before delivery (company Wiking Serwis issues a pro-forma invoice, on the basis of which the Buyer makes the payment),

  • installment purchase via Santander Bank

  • online transfer for using the PayU module
  • with a credit card using the PayU module

6.2. As soon as the payment is credited to the account of Wiking Serwis, the goods are sent together with the proof of purchase (receipt or VAT invoice).

7. Realization Date

7 . 1. The order fulfillment time depends on the availability of the product in our warehouse or in the manufacturer's warehouse.
7.2. The delivery time is the time that elapses from the moment the order is accepted until the package is shipped. In the case of payment by bank transfer before delivery, the processing time is 7 business days, in the case of cash on delivery, the processing time is 2 business days.

7.3. In the case of orders for goods currently unavailable, the delivery time may be extended up to several dozen days, but the Buyer will be informed about it when confirming the order.
7.4. An order consisting of several goods is carried out after completing the entire shipment.

8. Delivery of Products

8.1. The delivery of products ordered in the Internet Store "" is carried out throughout the country and within the European Union.
8.2. The cost of delivery is borne by the Buyer. The shipping cost is added to the price of the goods specified in the Online Store.

Note! The purchase price generated by the online store does not include transport costs.

8.3. The time of delivery of the shipment is 3 working days.

8.4. The Buyer is informed about the exact date (day, etc.) of delivery of the shipment (goods) by phone or e-mail when the goods are dispatched from our warehouse.

8.5. The receipt of the shipment from the courier company must be confirmed in writing by the Buyer . Upon receipt, the Buyer shall be entitled to the ownership of the goods and all risks related to possession and use, in particular the risk of loss or damage.

8.6. When collecting the subject of the order, the buyer is obliged to check whether the shipment is mechanically damaged, whether it is complete, and whether it complies with the order. In the event of damage or shortages, the condition for considering the complaint is to make an appropriate note on the original and a copy of the consignment note, and its confirmation by the courier delivering the shipment.

9. Complaints and Warranties

9.1. All products available in the Internet Store "" are brand new and have a manufacturer's warranty. The warranty period and its conditions are specified in the Warranty Card.
9.2. Any technical problems are solved by authorized service centers in Poland, the addresses of which are on the warranty card or the manufacturer's or importer's website.
9.3. Any damage to the parcel arising during delivery should be immediately reported to the courier upon delivery, described on the waybills and contacted with the traders of the Online Store ""
9.4. The basis for considering the complaint is the presentation of a bill of lading with annotations about the damage found with confirmation of these annotations by the courier.

10. Returns of goods

10.1. In accordance with the Act of March 2, 2000 on the protection of certain consumer rights and liability for damage caused by a dangerous product (Journal of Laws of 2000, No. 22, item 271), the customer may resign from the goods purchased in our store without giving a reason within 14 days from the date of receiving the parcel.

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